Six Guidelines for Better Customer Experience (CX) Automation

Six Guidelines for Better Customer Experience (CX) Automation

Yesterday, I got a text reminding me of my kids' upcoming dental appointment. While the text seemed helpful on the surface, it was confusing and hard to comply with what was being asked. When done well, automated communications can improve your efficiency AND your customers’ experience. Here are six guidelines to help you craft helpful automated communications.

The Mid-Year Crisis (and Why You Should Get a Jump on Planning Digital Projects Now)

The Mid-Year Crisis (and Why You Should Get a Jump on Planning Digital Projects Now)

When we're young, the years ahead seem long. We think we have plenty of time to do things in the future.  ​​​But in middle age, people tend to realize that the clock is ticking. Something similar happens every year in the workplace​– a "mid-year crisis". Get ahead of the pattern by starting your planning early in the year.

Announcing Our New Partners

Announcing Our New Partners

This Thanksgiving, we have a lot to be thankful for.

We’ve always prioritized sustainability and top-notch client experiences. We knew that we needed to better distribute leadership responsibilities so we could continue and improve upon the Slider and client experiences for which we’re known.

That’s why we’re thrilled to announce a huge milestone: Three Slide UX leaders have joined our founders as partners in the business.

Design Work is Taxing. Here’s Why We’re Hearing About It.

Design Work is Taxing. Here’s Why We’re Hearing About It.

Figma's Andrew Hogan raised some interesting questions in his LinkedIn article entitled Design Indicators. Inspired by a popular LinkedIn post by Cameron Moll, he asked :

  • What makes it emotionally taxing to do design well?

  • Is it getting harder?

  • Are designers getting the time, space, and support they need?

In this response, Erin explores what’s going on–and what should change to solve it.